Legal Notices Special Conditions
Booking on the site
Cybairfrance will accept bookings for departures as early as 72 hours through 10 months from today's date. Please note that Cybairfrance needs a minimum of 6 days prior to your departure date to process your order. If you wish to travel within the next 5 days, please call our Bookings Center: Booking number for all customers: (800) 237 2747 Booking number for Fréquence Plus Member (not for Award Ticket): (800) 232 2557 You can make up to 6 bookings per day. In each booking, you can book four passengers plus a maximum of 6 infants, provided that each infant travels on an adult's lap. Infants are younger than two years old and must be accompanied by an adult at least 18 years of age. Air France informs its passengers that, for flight safety and for reasons pertaining to national security, all international airlines including Air France, are obliged by US law to provide US Customs with access to all data concerning their passengers in their booking systems. All personal information you provide when booking your flight, including itinerary, flight and in-flight services, will be directly accessible by US authorities. If you wish to request a refund for a ticket purchased at a travel agency, please contact your travel agency first. They have all the information necessary to process your refund. In case of any difficulties, our customer service remains at your disposal. You can reach them from the Contact Us page.
FLIGHTS TO MAINLAND CHINA
If you are traveling from Paris to mainland China, you must perform a Covid-19 PCR test and a serological test (IgM) in Paris. This rule also applies if you are in transit in Paris. If the results of these tests (PCR, IgM or both) are positive, you will not be able to continue your trip to China. In this case, your flight ticket for the trip between Paris and China will no longer be valid. You will have to contact our customer service to modify your ticket and, if necessary, return to your country of departure as soon as your situation allows it.
Payment method and ticket delivery
Tickets are sent via regular U.S. mail. For some routes, e-tickets may be available (Chicago, Houston, Los Angeles, Miami, New York's JFK airport, San Francisco, Washington DC and Paris). Please note: Electronic ticketing is only allowed when credit card holder is also a passenger in the same booking file. Payment options: we accept credit card payments from Visa, MasterCard, Discover, Diners Club, American Express and Carte Blanche. If your departure date from the USA is within fifteen days, Air France will send your tickets via Fedex: - at no additional charge for flights reserved in L'Espace Première and L'Espace Affaires. - at a charge for flights reserved in Tempo economy class. The charge for Fedex delivery, which is billed separately to your credit card, is: > $15 for Monday-Friday delivery > $25 for Saturday delivery Please note: - Fedex will not make any delivery to PO Box addresses. - Signature release will automatically be indicated on the Air France Fedex. If no one is present when Fedex delivers your tickets, Fedex will leave the package at your door.
The fare is applicable for a ticket used fully, in sequential order for the specified journey and on the specified dates. As outlined in the General Conditions of Carriage, any non-compliant use noticed on the day of travel may incur an additional fixed-rate fee at the airport for the amount of: - for flights in Europe (including Metropolitan France and Corsica) € 125 in Economy and €300 in Business; - for intercontinental flights € 500 in Economy and Premium Economy and € 1.500 in Business and La Première (or the equivalent in the local currency).
CONDUCT ABOARD AIRCRAFT
The Passenger is informed that in the event of a breach of Article 15 (Conduct aboard aircraft) of General Conditions of Carriage and in accordance with the provisions of their Article 9 (Refusal and limitation of carriage), he or she may be registered on a list of persons subject to a travel ban aboard the Air Carrier's aircraft under the Authorization n°2016-240 by the CNIL (French data protection authority).