Legal information
Transport rules and liability
About Air France
General information on Air France in your country
General conditions of carriage
General conditions for passengers and baggages
Special conditions
Depending on the country or region where you booked your ticket, Special Conditions may be added to the General Conditions of Carriage
Air carrier liabililty
Limits of liability in case of incident, delay or luggage
Passengers rights
Implementation of the European regulations 261/2004
Travel voucher conditions
Terms and conditions when requesting a non-refundable voucher
Accessibility statement
Discover all our accessibility commitments.
Air France Customer Commitment
Contingency Plan for Lengthy Tarmac Delays
Air Carrier Access Act
Bill of Rights for passengers with disabilities
Fundamental rights of air travelers with disabilities under the Air Carrier Access Act and its implementing regulation, 14 Code of Federal Regulations (CFR) Part 382
Aircraft Disinsection
Federal Aviation Administration aircraft disinsection requirements. Please note: the external website has its own privacy and accessibility policies.
Loyalty programs terms and conditions
Privacy policy - Security
Privacy policy
How we collect and use your personal data
Suspicious e-mails and text messages
How to deal with suspicious e-mails and text messages
Cookie management
Description and cookies settings on our website
Satisfaction and compliance surveys
Surveys to measure customer satisfaction and compliance for our products and services
Products and services
Additional Baggage option
Additional Baggage terms and conditions
Kids Solo Option
Kids Solo terms and conditions
Lounge Option
Lounge terms and conditions
Seat Options
Seat Options terms and conditions
Last-minute paid upgrade
Terms and Conditions for a last-minute paid upgrade
Sustainable aviation fuel (SAF) Option
General terms and conditions of the Sustainable aviation fuel (SAF) Option
Air France Concierge service
Terms and conditions of the Air France Concierge service
La Première Lounge suite Option
Terms and conditions of the La Première Lounge suite service
La Première Lounge suite + Exclusive Airport Experience Option
Terms & Conditions of Sale for the La Première Lounge suite + Exclusive Airport Experience Option
La Première Airport Experience for arrivals and connections Option
Terms & Conditions of Sale of the La Première Airport Experience for arrivals and connections Option for flights arriving at Terminal T2E - Paris-Charles de Gaulle
La Première Airport Experience Option
Terms & Conditions of Sale of the La Première Airport Experience Option on flights departing from Terminal T2E - Paris-Charles de Gaulle.