Legal information
Transport rules and liability
General information on Air France in your country
General conditions for passengers and baggages
Depending on the country or region where you booked your ticket, Special Conditions may be added to the General Conditions of Carriage
Limits of liability in case of incident, delay or luggage
Implementation of the European regulations 261/2004
Terms and conditions when requesting a non-refundable voucher
Discover all our accessibility commitments.
Fundamental rights of air travelers with disabilities under the Air Carrier Access Act and its implementing regulation, 14 Code of Federal Regulations (CFR) Part 382
Federal Aviation Administration aircraft disinsection requirements. Please note: the external website has its own privacy and accessibility policies.
Loyalty programs terms and conditions
Privacy policy - Security
Products and services
Kids Solo terms and conditions
Lounge terms and conditions
Seat Option terms and conditions
Terms and Conditions for a last-minute paid upgrade
General terms and conditions of the Environment option
Terms and Conditions of the Air France Concierge service
Terms and conditions of the Personalized airport services
General Conditions of Sale for the "La Première Lounge Suite + Exclusive Airport Experience" Option
General Conditions of Sale of the "La Première Airport Experience" Option on flights departing from Terminal T2E - Paris-Charles de Gaulle