Legal information

General information on Air France in your country

General conditions for passengers and baggages

Depending on the country or region where you booked your ticket, Special Conditions may be added to the General Conditions of Carriage

Limits of liability in case of incident, delay or luggage

Implementation of the European regulations 261/2004

Terms and conditions when requesting a non-refundable voucher

Discover all our accessibility commitments.

Fundamental rights of air travelers with disabilities under the Air Carrier Access Act and its implementing regulation, 14 Code of Federal Regulations (CFR) Part 382

Federal Aviation Administration aircraft disinsection requirements. Please note: the external website has its own privacy and accessibility policies.

See the terms and conditions of Flying Blue signing program

View the general conditions of membership to bluebiz

Creation and use of a AF KLM account

How we collect and use your personal data

How to deal with suspicious e-mails and text messages

Description and cookies settings on our website

Surveys to measure customer satisfaction and compliance for our products and services

Additional Baggage terms and conditions

Kids Solo terms and conditions

Lounge terms and conditions

Seat Option terms and conditions

Terms and Conditions for a last-minute paid upgrade

General Terms and Conditions for the Sustainable aviation fuel (SAF) Option

Terms and conditions of the Personalized airport services

Terms and Conditions of the Air France Concierge service

Terms and conditions of the "La Première Lounge Suite" service

General Conditions of Sale for the "La Première Lounge Suite + Exclusive Airport Experience" Option

General Conditions of Sale of the "La Première Airport Experience" Option on flights departing from Terminal T2E - Paris-Charles de Gaulle