Special conditions

Please make sure to always read the General Conditions of Carriage and the Special Conditions applicable to the country or region where you booked your ticket. When you book a flight with Air France, you accept our General Conditions of Carriage for you and your baggage. The Special Conditions are part of the General Conditions of Carriage. Please be sure to read these Special Conditions as well. The Special Conditions contain the applicable rules that arise from local laws and regulations and that apply specifically in a country or region. The Special Conditions may therefore differ from country to country. Read the complete General Conditions of Carriage.

Booking via the website

You can book up to 9 passengers per booking, including adults and children. Each adult can be accompanied by an infant on their lap.

The booking is confirmed as soon as you receive your booking reference. A confirmation email containing all the details of your booking will also be sent to the email address you provided.

Please note that, according to European Union regulations, you do not have rights of withdrawal when purchasing tickets, unless local law states otherwise.

Rates

Rates quoted include all taxes, with the exception of certain airport taxes that may be levied locally. Rates are guaranteed as soon as you obtain your booking reference.

Ticket refund

If you wish to request a refund for a ticket purchased at a travel agency, please contact them first. Your agency has all the information necessary to process your refund. In case of any difficulty, our customer service is at your disposal. You can reach them from the Contact Us page.

Online payment

To pay online, you must use your credit or debit card. Air France will then charge your card in real-time. Depending on the country, you can use other payment methods, such as bank transfer, Apple Pay, or local payment methods. Payment is fully secure thanks to the highest standard of data encryption.

If you choose to pay in a currency other than the one specified on the website, any exchange margin fees are non-refundable in the case of a voluntary ticket refund request. However, they will be refunded in the event of an involuntary ticket refund (i.e., for reasons beyond your control).

Ticket use

The reserved fare is valid for a ticket used in its entirety, in the order, and on the dates indicated. By the General Conditions of Carriage, any non-conforming use of the ticket on the day of travel will result in the payment of an additional flat fare at the airport.

  • For flights within Europe (including Metropolitan France and Corsica), this surcharge amounts to €150 in the Economy cabin and €300 in the Business cabin.
  • For intercontinental flights, the supplement is €500 in Economy and Premium, €1500 in Business and La Première (or the equivalent in local currency).

Behavior on board

Passengers are informed that in the event of a breach of Article 15 (Behavior on board) of the General Conditions of Carriage and in accordance with the provisions of their Article 9 (Refusal and limitations to the carriage), they may be included on the list of persons prohibited from boarding the carrier's aircraft pursuant to the CNIL deliberation n°2016-240.

Special conditions for the USA website 

In addition to our General Conditions of Carriage, article 4.2, the following applies:

Carrier Fees and Surcharges. 

All carrier fees and surcharges—including, but not limited to, carrier-imposed charges and the Sustainable Aviation Fuel (SAF) surcharge—must be paid by the Passenger. The Passenger may also choose to contribute additional voluntary amounts, such as for Extra SAF.

 

In addition to our General Conditions of Carriage, the following article applies:

These conditions contain a binding class action waiver. Unless you opt out of the class action waiver, it requires that disputes be resolved solely on an individual basis, rather than as part of a class action proceeding.

Please see article 21 for more information.

Article 21 class action waiver

21.1 Scope of Class Action Waiver

  • To the fullest extent permitted by applicable law, the Passenger and Carrier agree that any dispute, claim, or controversy arising out of or relating in any way to your relationship with the Carrier or these General Conditions of Carriage, including but not limited to your purchase or use of airline transportation or services, or any other interaction with the Carrier, will be resolved on an individual basis. The passenger and carrier agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative action or proceeding.
  • Unless both the Passenger and Carrier agree otherwise in writing, the court may not consolidate or join more than one person’s or party’s claims and may not otherwise preside over any form of a class, collective, consolidated, or representative proceeding. The court may award relief (including monetary, injunctive, and declaratory relief) only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim.

21.2 Opt-out For Class Action Waiver

The Passenger may opt out of this lass action waiver by providing written notice to the Carrier within 30 days of your acceptance of these terms.

Written notice shall be provided to mail.classactionwaiver@airfranceklm.com.

The Passenger’s written notice must include name, address, and a clear statement that the Passenger wishes to opt out of the class action waiver.

21.3 Severability

This class action waiver is intended to be severable. If any portion& of this provision is found to be unenforceable, the remainder shall remain in full force and effect.