Official Air France websiteSkyteam website
Book a flightCheck-inMy bookingsInformationCovid-19

Refunds, vouchers, and compensation

Did you run into unexpected trouble during your trip? Would you like to cancel your booking? You may be eligible for compensation.

Mask
Covid-19

For all tickets issues through June 28, 2022, specific rules apply.

VIEW
Refunds
Refunds and compensation

Select a reason and follow the steps to request a refund, obtain a voucher, or receive compensation.

REQUEST A REFUND
Baggage dispute
Baggage

View all the steps to follow to declare missing or damaged baggage.

VIEW

Learn more about your rights

Passenger rights

Provisions of European Regulation 261/2004

Carrier's responsability

Limits of liability for incidents, delays and damages

Opens in new window

Help and Contacts

Contact usClaimsRefundPassengers with disabilities

Online payment and shopping

Booking fees and payments methodsAir France shoppingWhy book your ticket on the official Air France website?

About Air France and partners

Flying BlueTransaviaKLMSkyTeamAir France corporateAir France KLM World Elite Mastercard®Worldwide sitesTravel destinationsAffiliate program

Air France app

  • Site Map
  • Legal notices
  • Fees and paid options
  • Privacy policy
  • Accessibility statement
Book a flightCheck-inMy bookingsInformationCovid-19