Refunds or travel voucher on tickets, options or other services... Here's everything you need to know!Requesting a refund or a travel voucher online is quick and easy, and saves you time.
If you wish to request a refund for a ticket purchased at a travel agency, please contact your travel agency first. They have all the information necessary to process your refund. In case of any difficulties, our customer service remains at your disposal. You can reach them from the Contact Us page.
Request a travel voucher or a refund
To receive your travel voucher or refund as quick as possible, you can make your request in the My Bookings section of our website:
Request a travel voucher or refund
If a refund is not available to you in the My Bookings section of our website, please complete our refund request form instead:
Complete refund request form
Did you already receive a travel voucher and would like to have it refunded? You can make your request in the My Bookings section of our website:
Request the refund of a travel voucher
If your request concerns a Flying Blue reward ticket, please contact Flying Blue customer service. Due to a large number of requests, our processing time currently takes several weeks. We thank you for your understanding.
If at the moment of buying your ticket, you also took out insurance with Allianz, please cancel your booking with Air France and make your claim with Allianz.
Please note: the paid options are refundable Under certain conditions only. Before asking for a refund, please check the conditions of your paid option:
We recommend you contact your service provider before submitting your refund request online. You can find their contact details in your booking confirmation e-mail.
