Other circumstances or disabilities

Certain disabilities or pathologies may require special preparation or the presence of a travel companion, even if the latter is not mandatory.

Passengers who are paralyzed or missing both arms

Passengers who are paralyzed or missing both arms but have use of their legs may travel without a companion. They will receive assistance on board to attach and detach their seatbelt, as well as to place and adjust the oxygen mask if needed. However, this assistance does not include:

  • help with eating or taking medication,
  • assistance within the restrooms,
  • or all other personal assistance.

It is therefore necessary to ensure that the unaccompanied passenger can perform certain duties necessary during air travel, without outside help. If this is not the case, we recommend that he or she travel with a companion in order to avoid any difficulty on board.

Please note: we recommend that you inform us that a passenger who is paralyzed or missing both arms will be traveling so that we may prepare the necessary assistance.

BODY BRACE OR BRACE SEAT

Do you use a body brace or a brace seat? Please let us know at the time of booking or at the latest 48 hours before your departure. Before contacting our services, please download the form below and note the dimensions of your equipment. This information is necessary for you to get settled on board safely.

Please note: it is not possible to use a body brace or brace seat in the Business cabin on certain Boeing 777 and all Boeing 787.

Download the form

Your Guide or Alert Dog

Air France authorizes the transport of your service dog at no extra charge. Please inform us of any intention to bring a guide or alert dog on board no less than 48 hours* before your departure. The conditions for having your service dog accepted and transported on board are as follows:

  • It must comply with all sanitary/hygiene requirements in the departure, arrival and connection countries.
  • Its function as a guide dog must be apparent by its dog tag or harness.
  • It must remain leashed at all times.
  • It cannot obstruct the aisles inside the aircraft.
  • It must be well-behaved in all circumstances.
  • It may not occupy a seat and is forbidden from occupying the space near the emergency exits.

On flights lasting longer than 8 hours, we may ask you to demonstrate that you are prepared to handle your dog’s hygienic needs (primarily, the natural need to relieve itself). * 96 hours if traveling to or from the UK.

For guide or alert dogs, please send your request by email to one of the following addresses:

Psychiatric Service Dogs to and from the United States

If you wish to transport a psychiatric service animal in the cabin, you must make a request at least 48 hours* prior to departure. You must send a request for the transport of "service animals" by email with the following documents:

  • The completed and signed application form, download here.
  • A copy of the pet's passport page with breed, weight and height information.

The conditions for having your dog accepted and transported on board are as follows:

  • It must comply with all sanitary/hygiene requirements in the departure, arrival and connection countries.
  • Its function as a guide dog must be apparent by its dog tag or harness.
  • It must remain leashed at all times.
  • It cannot obstruct the aisles inside the aircraft.
  • It must be well-behaved in all circumstances.
  • It may not occupy a seat and is forbidden from occupying the space near the emergency exits.

On flights lasting longer than 8 hours, we may ask you to demonstrate that you are prepared to handle your dog’s hygienic needs (primarily, the natural need to relieve itself). * 96 hours if traveling to or from the UK.

Psychiatric assistance dogs* are only accepted on Air France operated flights to or from the United States. Please contact one of the following addresses to make a request:

*As of March 1, 2021 in accordance with the U.S. Department of Transportation's review of the Air Carrier Access Act (ACAA) regulations on the carriage of service animals, only psychiatric assistance dogs will be accepted on board. These dogs must be trained to carry out their missions for the benefit of individuals with a disability, by a training organization or by a trainer. In order to verify that all acceptance criteria are met, a new guidance form is available on the U.S. Department of Transportation's Guidance Portal.

The official Transportation website of the United States government (DOT)