Sensory impairment

Visual impairment

Whether you are visually impaired or blind, Air France does its best to make your trip as safe and pleasant as possible.

At the airport

If you are traveling alone, assistance services are available to help you:

  • check in,
  • access the aircraft,
  • exit the aircraft and reclaim your baggage.

If you have a connection, you can also obtain assistance to facilitate your transfer from one flight to another. Please note: we recommend that you request assistance during booking and no less than 48 hours before your departure.

On board

Upon boarding the aircraft, the cabin crew will help you get seated and give you information about where you are in the aircraft (in relation to emergency exits, restrooms, location of call buttons, oxygen mask, etc.). Braille instructions are available on all our aircraft. On long-haul flights, safety videos as well as some news and entertainment offerings have high-contrast subtitles (in both French and English). In addition, the onboard program always includes an audio book. Before the flight, you can download free newspapers and magazines on the Air France Play app. The integrated audio player provides an assisted reading experience tailored to your needs. When we serve your meal, please feel free to ask for a description of the contents of your meal tray. Finally, our cabin crew can help you access the restrooms. Please note however that no assistance can be provided within the restrooms.

Your service dog

Hearing impairment

Please do not hesitate to inform us of your impairment so that we can provide you with the assistance you need. Please do so no less than 48 hours before your departure. In order to facilitate communication with our staff, magnetic hearing loops are available in certain airports (notably at airport's customer service counters), point of sales, etc. On board, our cabin crew members have been trained to communicate with passengers that are hard of hearing or deaf. Please do not hesitate to let them know if you need additional assistance. Certain cabin crew members are also able to speak French sign language (LSF). On intercontinental flights to the Caribbean or Indian Ocean, a personal entertainment screen is available for you to enjoy our selection of films subtitled in English.*

* Films in English are not subtitled.

Preparing for and booking your trip