How to submit a request to travel with your service dog
Your trained service dog
You can travel in an Air France cabin with your service dog for free, granted you comply with current international regulations. We recommend submitting all requests at least 48 hours* before your flight's departure. If you submit your request after this time, all documentation checks and request processing will be handled at the airport on your departure day. To be allowed on board, your service dog must:
- Be well-trained.
- Comply with all the health requirements of your departure, arrival, and connecting countries.
- Wear a harness at all times.
- Stay securely fastened to your seat or seat belt.
- Refrain from obstructing the aisles or the space allocated to other passengers.
- Have irreproachable behavior in all circumstances.
- Not occupy a seat or obstruct emergency exits.
- Be ready to wear a muzzle if necessary for the safety of passengers and crew.
We strongly suggest that your service dog be dressed to indicate its service dog status (with either a vest, identification tag, or a visible sign on the harness). In addition to the behavioral conditions your service dog must meet, please also note the following administrative and medical travel requirements:
- If you have a snub-nosed dog, please note that they are permitted in the cabin, but are not allowed in the hold for Air France flights due to medical reasons. Please consult your veterinarian before considering air travel with a snub-nosed animal.
- If you need to give your service dog medication onboard to ensure their comfort, please remember to bring their medical prescription.
- Except on flights to or from the U.S., you must bring your dog's service training certification, specifying their service, and a copy of their passport page with breed, weight, and size information.
* 96 hours if you are traveling to or from the United Kingdom or United Arab Emirates.
Who should I send my request to travel with my service dog in the cabin to?
Flights from Metropolitan and Overseas France
Please send your documents to: mail.saphir@airfrance.fr
Flights departing from other countries (excluding the United States)
Please get in touch with your country's customer service team .
Special conditions
Flights to/from the United States: For customers traveling with a service dog on flights to/from the United States, please send the documents listed below at least 48 hours before your departure to one of the following addresses:
For a flight departing from the United States, please email: mail.saphir.medicaldesk@airfrance.fr or you can send hard copies by post to:
Air France KLM - P.O. Box 981975El Paso, TX 79998-1975 - USA
For a flight departing from all other countries to the United States, please email: mail.svan.saphir@airfrance.fr
Send the following documents: For all flights to/from the United States
Additionally, for flights to the United States only:
A third completed and signed form from the Centers for Disease Control and Prevention (CDC)*, available on the CDC website . Keep this document with you, as it will be checked upon boarding.
Please note: Your service dog must be at least 6 months old and microchipped. * Centers for Disease Control and Prevention
To travel with your trained service animal to the United Arab Emirates, please get in touch with our Saphir assistance service at least 96 hours before your flight's departure to allow for the necessary required document verification by airport and government authorities in your destination country.
Regulations:
Per international regulations, we only accept service dogs trained by a certified and recognized organization on our flight. Non-service dogs or service dogs in training without their trainers are accepted in the cabin in a bag or crate. They are also accepted in the hold, unless they are snub-nosed animals. Per applicable transport law, Air France reserves the right to hold you financially liable for any damage your service dog may cause.